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MAISON DE LA PRÉSENCE

Terms and Conditions

Effective from January 2026

 

Article 1 — Maison de la Présence

Maison de la Présence is a company founded and operated by Maria-Elena Kisyova, referred to below as the Company. The Company organises retreats, experiences, and programmes at the intersection of human welfare, meaningful living, and transformative encounters across Europe.

Article 2 — Applicability of Terms and Conditions

These Terms and Conditions govern all retreats, experiences, workshops, and programmes offered by the Company, including those promoted through the Company’s website and social media channels. By completing a booking, the participant accepts these Terms and Conditions in full. These terms form an integral part of the contract between the Company and the participant for the sale, grant, and supply of the experience.

Article 3 — Retreats and Experiences

The standard retreats and experiences offered by the Company include the elements described in the relevant programme information: accommodation (where applicable), meals as specified, activities, facilitation, and any additional elements indicated at the time of booking. The format and content of each experience may vary. Specific inclusions are detailed on the booking page for each retreat.

Article 4 — Programme Information

The Company will ensure that all necessary information about each retreat or experience is made available to the participant before completing the booking process. This information includes at minimum:

  1. General description of the retreat, its concept, and programme arc
  2. Accommodation information and room type where applicable
  3. Information about meals, activities, and any optional elements
  4. Payment terms and cancellation policy

 

If the Company has produced printed or digital promotional materials, the details contained therein form part of the retreat description. The Company is not responsible for information produced or published under the responsibility of third parties, including partner venues or collaborating facilitators.

Article 5 — Creation and Content of the Contract

  1. A booking is confirmed upon the participant’s completion of the booking process and payment of the required amount. Upon booking, the participant receives a confirmation by email.
  2. In the case of an online booking, the Company designs the process such that the participant is clearly informed of their commitment before confirming. By completing the booking, the participant is bound to the contract.
  3. By accepting the offer, the participant also agrees to the terms and conditions of any third-party service providers involved in the retreat, including partner venues, facilitators, and activity providers.

Article 6 — Participant’s Duty of Disclosure

  1. The participant is required to provide the Company, at or before the time of booking, with all information relevant to the fulfillment of the contract. This includes full name, mobile phone number, email address, and any dietary requirements or relevant health conditions.
  2. The participant must also disclose any physical, medical, or psychological conditions that may affect their ability to participate in retreat activities, including but not limited to HIIT training, cold water immersion, breathwork, or somatic practices. If a participant fails to disclose relevant information and is consequently unable to participate in certain activities, no refund will be issued.

Article 7 — Withdrawal of Offer and Minimum Participant Numbers

The Company’s offer is made without obligation and may be withdrawn if necessary, including to correct errors in pricing or programme information. In such cases, the participant is entitled to a prompt and full refund of any amounts paid.

Each retreat is subject to a minimum number of participants as specified on the relevant booking page. If the minimum number of confirmed bookings is not reached by the date indicated, the Company reserves the right to cancel the retreat. In such cases, participants will be notified as soon as possible and will receive a full refund of all amounts paid, including the deposit.

Article 8 — Evident Errors

Evident errors or mistakes in programme descriptions, pricing, or communications are not binding upon the Company. Such errors are those which from the perspective of a reasonable person were or should have been immediately recognisable as such.

Article 9 — Health and Medical Needs

  1. Participants with essential medical needs that require alternatives or adaptations to the standard programme must notify the Company in writing at the time of booking. The Company will make a genuine effort to accommodate such requests, subject to reasonable practicability and the express written approval of the Company.

Article 10 — Non-Medical Preferences

Requests regarding non-medical preferences (such as dietary requirements, room preferences, or scheduling accommodations) will be considered where there is a reasonable possibility of fulfillment. The Company reserves the right to charge organisation costs of up to €25 per booking for such requests, as well as any additional costs from third-party service providers. All such requests require the express written approval of the Company.

Article 11 — Group Bookings

  1. Any person who enters into a contract on behalf of a group is severally liable for all obligations arising from that contract, including full payment.
  2. All communications and transactions between group members and the Company are conducted exclusively through the lead booker.
  3. Each participant in a group booking is individually liable for their own obligations and conduct during the retreat.

Article 12 — Payment

Upon receiving a booking confirmation email, the participant has 3 days to pay a non-refundable deposit of 40% of the total retreat price. Payment of the deposit reserves the participant’s place. If the deposit is not received within 3 days of the booking confirmation, the reservation will be released.

The remaining balance (60% of the total price) is due no later than 6 weeks before the retreat start date. Failure to pay the balance by this date may result in the cancellation of the booking, with the deposit forfeited.

For bookings made within 6 weeks of the retreat start date, the full retreat fee is due at the time of booking.

The Company accepts payment by bank transfer. All payment instructions will be included in the booking confirmation email. All prices are stated in Euros (EUR) unless otherwise indicated.

Article 13 — Pricing

The advertised price applies per person per retreat unless otherwise stated. Prices are based on costs, exchange rates, and taxes known at the time of publication. The invoice will include all essential components of the retreat. The Company reserves the right to adjust pricing prior to booking confirmation in the event of significant changes to underlying costs.

Article 14 — Booking Confirmation and Documents

  1. The participant will receive a booking confirmation by email promptly after payment is received. This confirmation constitutes the participant’s proof of booking.
  2. If the participant has not received their confirmation within 48 hours of payment, they must notify the Company without delay.
  3. For bookings made within 10 days of the retreat start date, the Company will confirm how and when the participant will receive any required information or access details.

Article 15 — Programme Details

The Company will provide participants with all necessary logistical and programme information in advance of the retreat, including arrival instructions, packing recommendations, and schedule details. This information is based on the programme as designed at the time of booking and may be updated as needed.

Article 16 — Participant Obligations

Participants are required to comply with all instructions of the Company and any third-party service providers involved in the retreat. Participants are expected to engage respectfully with all other participants and facilitators, to follow safety guidelines during physical activities, and to take responsibility for their own wellbeing throughout the experience.

Article 17 — Aid and Assistance

  1. The Company is obliged to provide reasonable aid and assistance to participants if the retreat does not meet the reasonable expectations set out at the time of booking and attributable to the Company.
  2. If the cause of any issue is attributable to the participant, the Company is only obliged to provide assistance insofar as is reasonably required. Any costs arising in such circumstances are borne by the participant.
  3. If an issue arises from circumstances attributable to neither party, each party bears its own share of any resulting loss.

Article 18 — Travel Documents and Logistics

  1. Participants are solely responsible for obtaining any necessary travel documents, visas, and health certifications required for travel to the retreat location.
  2. Participants are responsible for arranging their own travel to and from the retreat venue, unless transport is explicitly included in the retreat package.
  3. The Company is not liable for any costs or losses arising from the participant’s failure to obtain required documents or to arrange appropriate travel.
  4. The Company will not refund any part of the retreat fee for days missed by the participant due to missed transport connections, cancelled flights, or any other travel-related circumstance, including force majeure events affecting the participant’s journey. Once a retreat has commenced, no partial refunds will be issued.
  5. All participants are required to hold valid independent travel insurance that covers cancellation, medical emergencies, and travel disruption prior to attending any Maison de la Présence retreat. The Company reserves the right to request proof of insurance prior to the retreat start date. Participants who cannot demonstrate adequate insurance coverage may be excluded from participation, with no refund issued.

Article 19 — Changes Requested by the Participant

  1. Participants may request changes to their booking after confirmation, subject to availability. Any additional costs arising from the change are borne by the participant.
  2. Requests for changes will be assessed and communicated to the participant promptly. If the requested change cannot be accommodated, the original booking remains in force unless the participant chooses to cancel, in which case Article 21 applies.

Article 20 — Substitution

  1. A participant may transfer their place to another person, provided the request is made in sufficient time before the retreat start date and is communicated in writing to the Company.
  2. Substitution is subject to the following conditions: the substitute meets all conditions of the contract; the terms and conditions of all service providers are acceptable to and accepted by the substitute; and the request is submitted no later than 7 days before the retreat start date.
  3. The original booker and the substitute are jointly liable for any outstanding payments and any costs arising from the substitution.

Article 21 — Cancellation by the Participant

The deposit (40% of the total retreat price) is non-refundable under all circumstances once paid.

If the participant cancels more than 6 weeks before the retreat start date, the deposit is forfeited and the balance (if already paid) will be refunded in full.

If the participant cancels within 6 weeks of the retreat start date, the full retreat fee is forfeited and no refund will be issued.

All cancellations must be communicated to the Company in writing. In exceptional circumstances, the Company may at its sole discretion offer a credit toward a future retreat in lieu of a refund.

Article 22 — Cancellation by the Company

  1. The Company reserves the right to cancel a retreat in the event of weighty circumstances that make it unreasonable to require fulfillment of the programme.
  2. If a cancellation is attributable to the Company, the Company will refund participants the full amount paid for the retreat.
  3. If a cancellation is attributable to neither party (for example, force majeure), each party bears its own share of the resulting loss.
  4. The Company is not responsible for any costs incurred by participants through third parties (such as travel, accommodation outside the retreat, or insurance) in the event of cancellation.

Article 23 — Changes Instigated by the Company

  1. The Company reserves the right to make changes to the agreed programme in the event of weighty circumstances. Participants will be notified of any significant changes within 72 hours of the Company becoming aware of the need to change.
  2. Where possible, the Company will offer an alternative of equivalent or greater value. The participant may accept or reject the alternative within 72 hours of receiving notification.
  3. If the participant rejects the change or alternative, they are entitled to a full refund of amounts paid for the retreat. If the change is attributable to the participant, any resulting costs are borne by the participant.

Article 24 — Liability and Force Majeure

  1. The Company is obliged to fulfill the retreat in accordance with the reasonable expectations created by the programme information provided at the time of booking.
  2. If the retreat fails to meet those expectations, the participant must notify the Company as soon as possible.
  3. The Company is not liable for failures attributable to force majeure: abnormal and unforeseeable circumstances beyond the Company’s control, the consequences of which could not have been avoided despite all due precautions.

Article 25 — Limitation of Liability

  1. The Company’s liability is limited to the total price paid by the participant for the retreat in question.
  2. The Company is not liable for indirect or consequential losses, including loss of income, loss of opportunity, or losses arising from the participant’s own actions or omissions during the retreat.
  3. Participants are strongly encouraged to hold appropriate travel, health, and cancellation insurance prior to attending any retreat. The Company is not liable for losses that could have been covered by such insurance.

Article 26 — Data Protection

  1. The Company collects and processes personal data provided by participants solely for the purposes of organizing and delivering the retreat, communicating with participants, and fulfilling legal obligations.
  2. Personal data is not shared with third parties except where necessary for the fulfillment of the retreat (for example, partner venues or facilitators) or where required by law.
  3. Participants have the right to request access to, correction of, or deletion of their personal data at any time by contacting the Company in writing at home@maisondelapresence.com
  4. The Company complies with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Article 27 — Photography and Videography

A videographer may be present during certain retreats for the purpose of creating promotional content for Maison de la Présence. Participants will be informed in advance if this is the case. Participation in filmed or photographed sessions is voluntary. Participants who do not wish to appear in promotional materials must notify the Company in writing before the retreat begins.

Article 28 — Governing Law and Disputes

These General Terms and Conditions are governed by Bulgarian law. In the event of a dispute between the participant and the Company, the parties will first seek to resolve the matter through good-faith negotiation. If no resolution can be reached, the competent courts of Sofia, Bulgaria shall have jurisdiction.